Terms & Conditions of Sale
This web site is owned by Saints Srl.
All orders for products and services on the website www.technoteam.com are accepted by Saints Srl, from now on “Saints”, having legal address in Gaggiano, Via Germania 1/D, Registered at Chambre of Commerce, REA, under the number MI-2531054, VAT and fiscal code numbers 10432570967, subject to these terms and conditions of sale. No other terms will apply to the supply of products and services by Saints unless agreed in writing by an authorised signatory of Saints or expressly stated otherwise in these terms and conditions of sale.
All descriptions of the products and services contained on the Saints website or otherwise communicated to the Customer are approximate only and shall not form any part of the contract between Saints and the Customer. Saints shall not be liable to the Customer for any errors or omissions in its web www.technoteam.com. The advertising of products and services on the Saints website is not an offer capable of acceptance, it merely constitutes an invitation by Saints for the Customer to make an offer to purchase products and services.
Saints is a business-to-business supplier. The Saints website is intended for use by business customers and not by consumers or private individuals.
The prices of the products and services are as set out on the Saints website at the date of despatch of the ordered products or the date of provision of the ordered services. Products which are not stocked by Saints will be sold at the prices set out in the relevant quotation supplied by Saints. All prices exclude VAT, which Saints will add at the rate applicable at the date of order despatch. Saints reserves the right to change prices without prior notice at any time.
Saints reserves the right to decline to trade with any company or person. In addition, Saints may decline to accept any order, whether or not payment has been received, by giving notice of non-acceptance to the Customer by telephone or facsimile within a reasonable period of receipt by Saints of the order.
Saints executes orders to the Customer's requirements, and does not substitute one product for another unless requested by the Customer, or unless the product has been superseded by the latest version. To the extent that orders cannot be fulfilled completely, the unfulfilled balance will (at the Customer's option) either be put on back order to be fulfilled when Saints next has available stock or be cancelled.
The Customer must submit orders using the Saints stock numbers and the priced units used in www.technoteam.comand must specify which delivery option is required. If the Customer confirms telephone, fax or internet orders, the confirmation must be marked 'CONFIRMATION ONLY' to avoid duplication. If the Customer orders the wrong product or number of products, or duplicates orders, the provisions of clause 12 will apply.
Saints will aim to deliver products in accordance with the Customer's order. The Customer's delivery options, and the prices for them, are set out on the Saints website current at the date of order at the page “Delivery & Returns” or will be notified to the Customer at the time of order. Delivery prices apply per order, irrespective of the number of products ordered. Delivery will be made to the Customer's usual business address, unless otherwise agreed in writing.
Times and dates for delivery quoted on the Saints website or by Saints's employees are approximate only and Saints shall not be liable for the consequences of any delay in delivery. Time for delivery shall not be of the essence.
If any delivery is late, the Customer must notify Saints, and Saints will endeavour to ascertain if the product has been delivered or the expected delivery time of the product to the Customer. Saints may also, at its discretion, refund the total delivery charge to the Customer. If a revised delivery time is not acceptable Saints may also, at its discretion, offer an alternative delivery option. These are the Customer's exclusive remedies for late delivery.
5. Inspection, Delivery Delays and Non-Delivery
The Customer must inspect the products as soon as is reasonably possible after delivery and shall, within 8 days of the date of delivery or, in the case of clause 4., the due date for delivery, give notice to Saints in detail of:
1.Any defect in the product that is apparent on reasonable examination. In this case Saints shall, at Saints's discretion, replace the products or refund the purchase price. In any event the Customer must refuse parcels delivered to it in a damaged condition;
2.Any shortfall in products delivered. In this case Saints shall, at its discretion, deliver the undelivered products or refund the price of the undelivered products;
3.Any delivery of products not in accordance with the order. In this case Saints shall, at Saints's discretion, replace the products or refund the purchase price;
4.Any non-delivery of the products (in which case the time limit is within 10 days of the estimated despatch date). In this case Saints shall deliver the undelivered products or refund the price of the undelivered products.
If the Customer fails to give any such notice, the products shall be conclusively presumed to be, in all respects, in accordance with the order and free from apparent defects, and the Customer shall be deemed to have accepted the products accordingly. Saints's record of the products despatched (including the quantity) shall be conclusive evidence of the products received by the Customer, unless proved otherwise by the Customer.
The remedies set out above are the Customer's exclusive remedies for non-delivery or short delivery of products, or for apparent defects in the products or delivery of products not in accordance with the order. Saints shall not be liable for any losses, consequential or otherwise, or for costs (including legal costs), expenses, liabilities, injuries, loss of profits, business or economic loss, depletion of goodwill, damages, claims, demands, proceedings, judgments or otherwise arising from these circumstances.
If Saints has not granted credit to the Customer, payment terms are cash with order.
Money transfer can be made in following ways:
Credit terms (subject to satisfactory references and at Saints's absolute discretion) are available. If credit has been granted, the Customer shall pay the price of the product or service accordingly to the credit agreements. All payments must be made without any set-off, deduction or counterclaim.
If any sum is not paid on the due date for payment then, without prejudice to any other right or remedy:
1.all sums then outstanding from the Customer will immediately become due and payable notwithstanding that such sums would not otherwise be due until a later date, and
2.Saints may apply a compensation charge as an estimate of administrative and other wasted costs incurred by Saints to the Customer and
3.Saints may also charge the Customer interest from the due date until payment is made in full (both before and after any judgement) on the amount unpaid at a rate which is 8 per cent per annum above the BCE base rate as set at 31 December for the period 1 January to 30 June inclusive in the following year and as set at 30 June for the period 1 July to 31 December inclusive, compounded monthly.
7. Risk and Ownership
Risk of loss of or damage to the products shall pass to the Customer on dispatch.
Ownership of all products supplied shall not pass to the Customer until full payment of the purchase price of the goods and of all other amounts owing to Saints has been made. If the Customer is late in paying any sum to Saints, then Saints shall be entitled to the immediate return of all products where the ownership has not passed to the Customer. The Customer authorises Saints and its agents to recover the products, and to enter
any premises of the Customer for that purpose. Demand for or recovery of the products by Saints shall not of itself discharge either the Customer's liability to pay the whole of the price and take delivery of the products or Saints's right to sue for the whole of the price.
8. Product and Availability Information
Saints reserves the right, without prior notice, to discontinue any product or to make design changes as part of its continuous programme of product improvement, or to assist product availability, and such changes may take place anytime.
Unless otherwise confirmed, nothing in any Saints website www.technoteam.com is to be taken as a representation of the source of origin, manufacture, or production of the products or any part of them.
Saints warrants that if any product is defective, it will replace or repair the product or refund the purchase price. This warranty is subject to a claim being made in writing to Saints within 12 months of the original date of delivery, or such other longer period as may be indicated by Saints for specific products from time to time in writing.
This warranty will not apply to any defect which arises from improper use, failure to follow the product instructions, or any repair or modification made without the consent of Saints. The Customer must return or dispose of the products, or make them available for collection by Saints, in accordance with Saints's instructions and suitably packaged.
The Customer must contact Saints to notify Saints of the return of any products prior to returning any products and obtain a returns number, which is to be quoted on all paperwork. Returned products must be accompanied by an advice note stating the original invoice number in respect of the products and the nature of any claimed defect. Where the Customer returns products otherwise than in accordance with these warranty provisions, Saints may refuse such products and return them to the Customer at the cost of the Customer.
Any products which are replaced by Saints shall become the property of Saints. Title to replacement products shall pass to the Customer on delivery, and the period of the replacement product's warranty shall be the unexpired period of the defective product's warranty.
The remedies set out above shall be Saints's sole liability and the Customer's sole remedy for any breach of warranty and in respect of the supply or non-supply of products and/or services.
The Customer shall have no remedy in respect of any untrue statement made to it upon which it relied in ordering products and/or services (unless such untrue statement was made knowing that it was untrue) other than any remedy it may have set out expressly in these terms and conditions of sale. Save as expressly provided in these terms and conditions of sale, all implied warranties, terms and conditions (whether statutory or otherwise) concerning the supply or non-supply of products and/or services are excluded to the fullest extent permitted by law (including, without limitation, the implied terms of satisfactory quality, fitness for purpose and provision of services with reasonable care and skill). Saints will not be liable to the Customer for any loss, damage or liability of any kind whatsoever which arises out of the breach of implied warranties, terms or conditions (statutory or otherwise) or breach of any other duty of any kind imposed on Saints by operation of law. The Customer acknowledges that it is responsible for ensuring that the products and services it orders are fit for the purposes for which it intends to use them.
10, Limitations of Use
Products sold by Saints are not recommended or authorised for use in life support, surgical implantation, nuclear or aircraft applications or for any use or application in which the failure of a single component could cause substantial harm to persons or property.
Saints shall not be under any liability for damage, losses (whether direct, indirect or consequential), expenses, liabilities, injuries, loss of profits, business or economic loss, depletion of goodwill, costs (including legal costs), claims, demands, proceedings, judgments or otherwise resulting from the failure to give advice or information or the giving of incorrect advice or information (including through the Saints technical helpline) whether or not due to its negligence or that of its employees, agents or sub-contractors.
Saints shall not be liable for economic loss, punitive damages, loss of revenue, loss of profits or expected future business, damage to reputation or goodwill, loss of any order or contract or any consequential or indirect loss or damage, all as may result from, or be connected with: (1) any express or implied terms of the contract between Saints and the Customer, or of any order accepted by Saints; (2) any duty of any kind imposed on Saints by law arising out of or in relation to the contract between Saints and the Customer or order; (3) any defect in the products or services; (4) intellectual property rights infringement; or (5) any other loss whatsoever arising out of these terms and conditions of sale.
If, notwithstanding any other provisions in these terms and conditions of sale including without limitation clauses 9, 10 and 11 any liability attaches to Saints, Saints's liability to the Customer arising out of or in connection with these terms and conditions of sale or any order whether in contract, tort or otherwise in respect of one or more of (1) any express or implied terms of the contract between Saints and the Customer, or of any order accepted by Saints; (2) any duty of any kind imposed on Saints by law arising out of or in relation to the contract between Saints and the Customer or the order; (3) any defect in the products or services; (4) intellectual property rights infringement; or (5) any other loss whatsoever arising out of these terms and conditions of sale shall be limited in the aggregate to EUR100,00 or the total value of the order, whichever is greater.
Nothing in these terms and conditions of sale (including without limitation this clause 11) shall exclude or limit the liability of Saints for death or personal injury caused by the negligence of Saints or its employees, agents or sub-contractors, or for fraud.
12. Cancellations and Returns
The Customer may not cancel orders once accepted by Saints. Saints may, at its discretion and in writing, allow an order to be cancelled subject to Saints recovering from the Customer the costs incurred by Saints. In the event of cancellation of part of any order only, Saints may invoice the Customer any difference in selling price per unit applicable to the quantity actually despatched up to the time of cancellation compared to the quantity ordered.
The Customer may only return products to Saints, and receive a credit or refund and on the following conditions:
3.Return must be made within 8 days of the date of delivery (as stated on the delivery documentation). Products must be returned to Saints in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale. Products must be returned to Saints adequately packed and despatched freight prepaid, clearly labelled to: RETURNS DEPARTMENT, TECHNOTEAM, Via Germania 1E, 20083 GAGGIANO (MI), ITALY;
4.The Customer must follow any specific instructions which appear on the Saints website or with any product regarding its return to Saints;
5.The Customer must quote the invoice details or the Saints reference number on the Saints Customer Returns Form from the original despatch note, otherwise any credit given for the returned products will be based upon the lowest sales price;
6.For products returned due to Customer error or no longer required and returned in accordance with (1) – (2) - (3) – (4)- (5) above a handling charge equal to EUR25-. will be applied. Where the Customer returns products to Saints not in accordance with (1) – (2) - (3) – (4) – (5) above (for example, after 30-days from the date of despatch or in an unfit state) Saints will refuse delivery and return the products at the Customer's expense or may apply a handling charge which relates to the actual cost of reprocessing.
This returns policy excludes non-stock items products and “Special Products”. In addition, Saints will not accept returned products whose packaging has been compromised e.g. the bag has been opened and resealed or multiple bags have been stapled together.
Saints accepts no responsibility for any loss of or damage to products in transit from Customer to Saints or for any items received by Saints with them.
13. Force Majeure
A force majeure event is any event beyond the reasonable control of Saints (including strikes, traffic congestion, the downtime of any external line, or Saints's inability to procure services, materials or articles required for the performance of the contract except at enhanced prices). If Saints is prevented or restricted from carrying out all or any of its obligations under these terms and conditions of sale by reason of any force majeure event, then Saints shall be relieved of its obligations during the period that such event continues, and shall not be liable for any delay and/or failure in the performance of its obligations during such period. If the force majeure event continues for a period longer than fourteen days, Saints may cancel the affected order or cancel the whole or any part of these terms and conditions of sale, without any liability to the Customer.
14. Intellectual property rights
The Customer acknowledges that Saints and its licensors own the intellectual property rights in the Saints website and the stock numbers, and that their whole or partial reproduction without Saints's prior written consent is prohibited.
Supplier shall (and shall procure that persons associated with it or other persons who are providing goods or services in connection with this agreement shall) comply with all applicable laws, statutes, regulations relating to anti-bribery and anti-corruption, including, but not limited to, the Bribery Act 2010 (the Relevant Requirements) and shall:
1. not (directly or indirectly) induce any employee, agent or subcontractor of Saints to make any concession to or confer any benefit on the Supplier, refrain or withhold from doing any act, in return for any gift, money, or other inducement;
2. not do or omit to do any act that will cause or lead Saints to be in breach of any of the Relevant Requirements
3. promptly report to Saints any request or demand for any undue financial or other advantage of any kind received by Supplier in connection with the performance of this agreement
4. have and maintain in place throughout the term of this agreement its own policies and procedures, including, but not limited to, adequate procedures to ensure compliance with the Relevant Requirements and shall promptly supply copies of or provide access to such policies on request from Saints.
Supplier is informed that Saints employees are not permitted to:
1.accept gifts of more than token value, loans, excessive entertainment or other substantial favours from any company or individual that does business with Saints or seeks to do so;
2. solicit gifts or other favours from any company or individual that does business with Saints, or seeks to do so
3.Entertainment is acceptable only if it has a justifiable business purpose. It should be of a reasonable nature and such that Saints's employees, agents or contractors, can reciprocate.
Financial restrictions on gifts and entertainment are contained in Saints's Anti-Bribery Policy and further details are available on request.
Any breach of this clause 15 shall be a material breach of this agreement which is incapable of remedy.
16. Data Protection and Customer Information
Saints may keep and use personal details of the Customer and its employees for the purposes of providing products and services to the Customer. In addition Saints may disclose the Customer's and its employees' details to organisations working on behalf of Saints anywhere in the world (for example, credit reference agencies, mailing houses and call centres) for the purpose of proper fulfilment of orders and Saints' obligations under these terms and conditions of sale.
17. Law and Jurisdiction
The contract between Saints and the Customer based on these terms and conditions of sale as applicable to each Customer order shall be governed by and interpreted in accordance with Italian Law and the Customer submits to the non-exclusive jurisdiction of the High Court of Justice in Italy but Saints may enforce the contract in any court of competent jurisdiction.
Registered office: Saints Srl, Gaggiano, Via Germania 1/D, Registered at Chambre of Commerce, REA, under the number MI-2531054, VAT and fiscal code numbers 10432570967.
TECHNOTEAM and the respective symbol are trademarks of Saints.