Shipments

Technoteam ships with its express courier throughout Italy on average 24 / 48h, depending on the availability of goods and the time when the order is placed.
For orders above 150 € (excluding VAT), delivery is free, otherwise a fee 10 € is added.
Delivery times are subject to goods availability, order time and destination of the goods.

For destinations outside Italy, INCOTERM is EX WORKS.

DDU final destination can be quoted upon request.


Return of products

Technoteam site is reserved to legal entities and persons acting for purposes relating to professional activities. Almost all items traded in Technoteam site are made to order and carry out critical functions for electrical safety. For these reasons, it is not foreseen the possibility for the customer to return the products ordered and the return is only allowed for materials received by mistakes not attributable to the Customer.
No item can be returned without Technoteam authorization number. This authorization is valid for fifteen days from its issuance. The products must be packed in such a way as to preserve the original integrity of the original packaging, they should not be used and must be returned in the same condition in which they were received.


Ruturns under guarantee

If possible, Technoteam replaces or repairs the products. Otherwise reimburse the paid price.

 

How to make a Return?

1. Click on the following link "
RMA download"
2. Downloaded the RMA.pdf document, fill it in and send it back by fax to +39 02 90841928 or by email to web@technoteam.com.
3. You will receive a notification by same means with a Return Authorization Number and shipping instructions.

Address for return:
Technoteam Returns
Via Germania 1E
20083 GAGGIANO (MI)

The Return Authorization Number must be clearly visible on the outside package.

 


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